360training Privacy Policy

Effective:  May 18, 2023

When you visit any 360training.com owned websites and domains this Privacy Policy will apply to your interaction with those sites and describes how 360training.com collects, uses, shares or otherwise processes information you share with us and the rights you have associated with that processing.

What Activities This Privacy Policy Covers
This Privacy Policy applies to the processing of personal information collected by us when you:

  • Visit our websites that have a link to this Privacy Policy;
  • Visit our branded social media pages;
  • Visit our offices;
  • Receive communications from us or you reach out to us, including via emails, phone calls, or texts;
  • Registering for and use our training courses or other products and services;
  • Besides training courses, register for, attend or take part in our events, webinars, programs, certifications or contests;
  • Act as or work for a service provider or supplier to us;
  • Are employed by a customer of our products and services where your information has been shared with us; or
  • Participate in surveys, research or other similar data collection which we may present and gather.

What We Collect
When you interact with our websites and/or services, we collect information that you provide to us, information that we get when you use our services or browse our websites, and information we get from third parties.  Here are the details:

Situations

Categories of Personal Information

Information You May Provide To Us

Generally:  If you express an interest in obtaining additional information about our services; request customer support; use our “Contact Us” or similar features; register to use our websites or to receive communications; sign up for an event, webinar or contest; participate in a program, training, certification or survey; use our products and services; download certain content; or are employed by a customer of our products and services where your information has been shared with us

Contact information, such as your name, job title, company name, address, phone number, email address, username and password, as well as other information you have voluntarily chosen to share

Training Courses:  If you register for a training course

Contact information (name, address, phone, email address), financial and billing information (such as billing name and address, credit card number or bank account information), username and password

Certifications: Certification requirements for regulatory bodies as part of certain training courses

Depending on the course you have purchased, this personal information may include: social security number, date of birth, applicable professional license number, driver license number, employer name, employer address, employer license number.

Events: If you attend an event

Attendee badge information which may include name, title, company name, address, country, phone number and email address, image and video

Other Registrations: If you register with us for a variety of purposes, including joining a community that we host or participating in a group program, training or certification

Username, photo, video or other biographical information, such as your occupation, location, social media profiles or usernames, company name, areas of expertise and interests

Surveys, etc.:  If you voluntarily submit certain information to us, such as filling out a survey, responding to a questionnaire or participating in other forms of research

Information you have provided as part of that request, which may include personal information and special categories of personal information, to the extent you voluntarily choose to provide it

Supplier or Supplier Employee:  If you are a supplier or service provider to 360training.com (or work for a supplier or service provider)

Contact information, payment and billing information

Information We May Get When You Visit A 360training Website Or Use Our Services

Website Interaction, Emails:  If you interact with our websites

Information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers), which may qualify as personal information using cookies, web beacons, or similar technologies (see What Device and Usage Data Do We Process below)

Products and Services:  If you use and interact with our products and services

Information about your device and your usage of our services through log files and other technologies, some of which may qualify as personal information (see What Device and Usage Data Do We Process below)

Information We Receive From Third Parties

Examples of Third Parties: From time to time, we may obtain information about you from third party sources, such as public databases and websites, resellers and distributors, joint marketing or business partners, marketing affiliates, security and fraud detection firms, and your employer if your employer is our customer.

Examples of the information we may receive from other sources include: page-view information; contact information from business partners with whom we operate co-branded events, services and marketing campaigns or joint offerings; search results and links, including paid listings (such as sponsored links); and credit history information from credit bureaus.

When you browse our website, you do so anonymously. As mentioned above, we do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged into the website.  In addition, as you navigate our websites, our services, or with emails we have sent to you, we use common information-gathering tools, such as tools for collecting data, cookies, web beacons, pixels, and similar technologies to collect information that may contain personal information.  Please go to "What Device and Usage Data Do We Process?" below for more information.

What Device And Usage Data Do We Process?

Device Information
As is true of most websites, we gather certain device information when individual users visit our websites. This information may include (i) identifiers, such as user ID, organization ID, username, email address and user type; (ii) commercial information; and (iii) internet activity information such as IP address (or proxy server information), device and application information, identification numbers, location, browser type, Internet service provider or mobile carrier, user interactions such as the pages and files viewed, website and webpage interactions including searches and other actions you take, operating system type and version, system configuration information, date and time stamps associated with your usage and details of which of our products and product versions you are using.

Usage Data
In addition, we gather certain information automatically as part of your use of our products and services. This information may include identifiers, commercial information, and internet activity information such as IP address (or proxy server), mobile device number, device and application identification numbers, location, browser type, Internet service provider or mobile carrier, the pages and files viewed, website and webpage interactions including searches and other actions you take, operating system type and version, system configuration information, date and time stamps associated with your usage and details of which of our products and product versions you are using.  In addition, we may use aggregated usage data for other internal business purposes, such as to identify additional customer opportunities and to ensure that we are meeting the demands of our customers and their users. Please note that this usage data is primarily used to identify the uniqueness of each user logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the services to you or our customers if you are an employee of our customer. 

Cookies, web beacons and other tracking technologies on our website and in email communications
We use technologies such as web beacons, pixels, tags, and JavaScript, alone or in conjunction with cookies, to gather information about the use of our websites and how people interact with our emails.

When you visit our websites, we, or an authorized third party, may place a cookie on your device that collects information, including personal information, about your online activities over time and across different sites. Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience.

We use both session-based and persistent cookies on our websites. Session-based cookies exist only during a single session and disappear from your device when you close your browser or turn off the device. Persistent cookies remain on your device after you close your browser or turn your device off. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services. To change your cookie settings and preferences for one of our websites, click the Cookie Preferences link in the footer of the page. You can also control the use of cookies on your device, but choosing to disable cookies on your device may limit your ability to use some features on our websites and services.

We also use web beacons and pixels on our websites and in emails. For example, we may place a pixel in a marketing email that notifies us when you click on a link in the email. We use these technologies to operate and improve our websites and marketing emails.  For instructions on how to unsubscribe from our marketing emails, please see Choices About Your Data below.

Social Media Features
Our websites may use social media features, such as the “Tweet” button and other sharing widgets. Social media features may allow you to post information about your activities on our website to outside platforms and social networks and may also allow you to like or highlight information we have posted on our website or our branded social media pages. Social media features are either hosted by each respective platform or hosted directly on our website. To the extent the social media features are hosted by the platforms themselves, and you click through to these from our websites, the platform may receive information showing that you have visited our websites. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our websites with your social media profile.

Your interactions with social media features are governed by the privacy policies of the companies providing them.

Choices About Your Data

Access to your Personal Information After Registering For A Course.  If you have registered with us for a training course, we will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time by logging into your account. You can:

  • View and edit personal information you have already given us.
  • Register and take courses, curriculum and obtain product updates.

To protect your privacy and security, we will also take reasonable steps to verify your identity, such as username and password, before granting access to your data.

Promotional Messages. You can stop receiving promotional email communications from us by following the “unsubscribe” instructions provided in those emails.  We make every effort to promptly process all unsubscribe requests. You may still receive service-related communications, including account verification, transactional communications, changes/updates to features of the services, and technical and security notices.

How We Use Your Information
We use your personal information for the following purposes:

  • To make the site easier for you to use by not making you enter your personal information more than once.
  • To deliver services that you request or purchase.
  • To help you effectively complete your educational requirements.
  • To confirm your educational requirements with applicable regulatory bodies.
  • To help us create and publish content most relevant to you.
  • To alert you of product upgrades, special offers, updated information and other new services provided from 360training.com.
  • To provide feedback in an online survey.
  • To participate in promotional offers.
  • To request assistance or fill out support requests, and provide customer service and support to you.

Who We May Share Your Personal Information With

We never sell or rent your personal information. We do not share your personal information with third parties other than as follows:

  • Where it has been de-identified, including through aggregation or anonymization.
  • When you instruct us to do so.
  • With applicable regulatory bodies to confirm your educational requirements
  • With your consent, for example, when you agree to our request to share your information with other third parties for their own marketing purposes subject to their separate privacy policies.
  • With third party vendors, consultants and other service providers who work for us and need access to your information to do that work. Examples include vendors and service providers who provide assistance with marketing, billing, processing credit card payments, data analysis, and fraud prevention.
  • With third party business partners, such as distributors, and/or referral partners, who are involved in providing services to our prospects and/or customers, to fulfill product and information requests and to provide customers and prospective customers with information about 360training.com and its products and services. From time to time, we may engage in joint sales or product promotions with select business partners. If you purchase or specifically express an interest in a jointly-offered product, promotion or service, we may share relevant personal information with those partner(s). Where you have given your consent to do so, these business partners may send you marketing communications about their own products and services. Please be aware that we do not control our business partners’ use of such information. Our partners are responsible for managing their own use of the personal information collected in these circumstances. We recommend you review the privacy notices of the relevant partner to find out more about their handling of your personal information.
  • In connection with or during negotiation of any business transfer, merger, financing, acquisition, or dissolution transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.

360training.com may disclose your personal information if required to do so by law (for example, a subpoena) or regulation, or in good faith to (a) comply with legal processes served on the site, (b) protect the rights and property of 360training.com, (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.

When you register for a training course, 360training.com will not share your information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. We use personal information to reply to inquiries, handle complaints, provide operational notices, keep records up to date to notify you via periodic e-mails of forthcoming expiration dates for training, technical service issues, specials, or other related product/service information.

How Long We Keep Your Information

We store your basic account information — like your name, phone number, and email address —until you ask us to delete it.

We’ll also delete most of the information we’ve collected about you after you’ve been inactive for a while!

Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content, or if your account, is flagged by others or our systems for abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.

Access to your Personal Information After Registering For A Course

If you have registered with us for a training course, we will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time by logging into your account. You can:

  • View and edit personal information you have already given us.
  • Register and take courses, curriculum and obtain product updates.

To protect your privacy and security, we will also take reasonable steps to verify your identity, such as username and password, before granting access to your data.

Internet Commerce

The online registration at 360training.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. 360training.com is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called TLS 1.2 encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a customer service representative over the telephone. Simply call 1 (877) 881-2235.

Children’s Privacy

Our websites and services are not directed at children. We do not knowingly collect personal information from children under the age of 16, or such other applicable age of consent for privacy purposes in relevant individual jurisdictions.  If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us by using the information in the “Contacting Us” section below and we will take steps to delete their personal information from our systems.

International Website Visitors/Registrants

This website is hosted and maintained in the United States. If you are visiting our websites (including registering for a course) from a country other than the United States, you should understand that your data submitted through or generated by your use of this website will be transferred to and processed under the laws of the United States, which may not have the same data protection laws as the country in which you are located. This will necessarily result in the transfer of information across international boundaries. By visiting this website and communicating electronically with us, you consent to the transfer and processing of your data as set out in this Privacy Policy in the United States subject to the laws of the United States. If you do not consent to having your information used in according with this Privacy Policy, you should not provide your personal information and should disable all cookies and other technologies as described above in What Device and Usage Data Do We Process. 

Security of your Personal Information

360training.com strictly protects the security of your personal information. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored encrypted in password-controlled servers with limited access.

You also have a significant role in protecting your information. Do not share these with others.

We use TLS 1.2 encryption when collecting or transferring sensitive data such as personal information.  Credit card numbers are only used for processing payment and are not used for other purposes. As part of real-time payment processing, 360training.com subscribes to a fraud management service.

Your Rights Relating To Your Personal Information

You may have certain rights relating to your personal information, subject to local consumer privacy and similar laws. In particular, please see the relevant State Laws Supplemental Notice here if you are a resident of California and other states having specific privacy rights.  360training.com will afford you the rights given to you by your state as laws are modified or come into effect, and update the Supplemental Notice to reflect those laws.  Depending on the applicable state laws, these rights may include some or all of the following (see the State Laws Supplemental Notice):

  • Access your personal information held by us;
  • Know more about how we process your personal information;
  • Rectify inaccurate personal information and, taking into account the purpose of processing the personal information, ensure it is complete;
  • Erase or delete your personal information;
  • Restrict our processing of your personal information;
  • Transfer your personal information to another company, to the extent possible;
  • Object to any processing of your personal information;
  • Opt out of certain disclosures of your personal information to third parties;
  • Know what categories of personal information are shared for delivering advertisements on non-360training.com websites, applications, and services and the categories of recipients of such personal information (Good news!  We don’t do this);
  • Opt out of the sharing of your personal information for delivering advertisements on non-360training.com websites, applications, and services (Good news!  We don’t do this);
  • Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects (More good news!  We don’t do this either);
  • Withdraw your consent at any time (to the extent we base processing on consent), without affecting the lawfulness of the processing based on such consent before its withdrawal; and
  • Not be discriminated against for exercising your rights as described above.

How To Contact Us

Problems or complaints with 360training.com Privacy Policy. We value your comments and opinions. If you have a questions, comments or a complaint about compliance with this Privacy Policy you may contact us at privacy@360training.com.

Revisions to the Privacy Policy

We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages).

 

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